The committee conducting Michele Norin's Five-Year Review invites you (members of UITS and the Office of the CIO) to join your colleagues for an open forum on Wednesday, November 28th from 9:00-10:00 AM (Tubac Room, SUMC) or Thursday, November 29th from 1:30-2:30 PM (Sabino Room) in the Student Union. We have 40 seats available for each session. Registration is not required, so please join us if you can. You will have an opportunity to provide anonymous written feedback at the end of the session.
The Communications and Marketing for the Office of the CIO is happy to introduce Kelly South, your new Communications and Marketing Manager!
I'd like to share some exciting news regarding the UITS Enterprise Application Services organization.
I am pleased to announce that after much campus and constituency consultation Christian (Chris) Schreiber has been selected to be the University Information Security Officer (ISO) effective December 3, 2012.
Derek Masseth, UITS Senior Director of Client and Infrastructure Services, has been named a Fellow of the UA Academic Leadership Institute for 2012-13.
The Academic Leadership Institute is in its third year. This is the first year someone from the Office of the CIO has been selected for the Institute.
In our last issue of UITS News (March 23, 2012), we reported on events celebrating the Grand Opening of the new Research Computing Data Center. A video compilation of the grand opening events is now available on the new Research Computing website,
Please welcome three new co-workers,
With its ability to analyze trillions of numbers and repeatedly perform massive calculations, the Research Data Center facilitates cutting edge exploration in many disciplines at UA.
The weekend of May 19-20, 2012, has been confirmed as the date when the UAConnect team will move campus central email accounts to the new on-premises (on-prem) systems. With the date now selected, the UAConnect and Communications teams are quickly ramping up to make the transition as smooth as possible for faculty and staff.
From Laurel Wadlund:
From Marcia Chatalas:
From Melanie Cooley:
From Hank Childers:
From Dragana Vasic:
From Michele Norin:
Please join me in welcoming Frank Feagans, Incoming Senior Director for Enterprise Applications, University Information Technology Services (UITS).
A search committee brought Frank Feagans to campus several weeks ago as a finalist for this position. The feedback from campus and staff was very positive and today I am pleased to announce that Frank has accepted our offer for the position.
From Nikolas Hodge:
Please join me in welcoming Neil Durkes (pronounced Durkis) as the newest member of the Student Administration team. Neil has joined The University of Arizona team as a Business Analyst Senior representing Student Financials.
From Patti Fastje:
The Office of Student Computing Resources (OSCR) is pleased to welcome Mike Clancy to the team! Mike drove across country from Florida just in time to join the team at the beginning of the fall semester as the IT Manager. In this role he is the primary technical and operations supervisor, overseeing the daily operations of all OSCR services.
From Chris McCotter:
Please help me welcome our newest Telecommunications Services Representative, Nancy Roberts.
From Marcia Chtalas:
Please welcome Jason Masciantoni and Lauren Sekora to the Enterprise Applications Business Analyst team.
From Lori Shinn:
I would like to welcome Don Sommers to the SA Tech Team! Don is a former NAU employee, who supported the Financial Aid (FA) and Admissions applications using PeopleTools. He most recently spent 6 years working for Oregon State University, supporting FA and Admissions, and developing a Scholarship application.
From Laurel Wadlund:
From Kay Beasock:
From Dragana Vasic:
Please join me congratulating Robbie MacPherson on her recent promotion to IT Manager for the 24/7 IT Support Center. Robbie’s new responsibilities will include general operations of the 24/7 and direct supervision of the Service Desk Team. Robbie has been a valuable member of the 24/7 Team and is well equipped to handle the new day to day challenges that will come her way.
From Sharon Bushart:
From Gabriel Lopez:
Please join me in extending a warm welcome to the newest member of the Financial Management Services team, Lin Qian. She joined our team on July 11. Lin will initially (and overwhelmingly) focus on rate study activities for our auxiliary units, and also help our team with reporting activities and preparation for our transition to the Kuali Financial System.
From Kim Mayfield:
As Research Computing gets ready for the new HPC Data Center to be completed, they have moved to the 1st floor of the Computer Center. Here's where to find them:
118A - Mike Bruck
118B - Marvin Landis
114 - Mark Bergstrom and Mohammad Torabi
114A1 - Jimmy Ferng and Lucy Carruthers
From Kathleen Bowles, on the Computer Center first floor construction:
Construction on the data center will begin on Tuesday and may be fairly noisy but the contractor will try to limit the disruption as much as possible.
Our recent hiatus from the UAConnect migration process provided UITS an opportunity for renewal and change in our approach to the UAConnect implementation. During the pause, the UAConnect team has been hard at work collaborating on solutions with Microsoft; revising and consolidating UAConnect web pages for enhanced usability; and restructuring the approach to the UAConnect implementation by adding a new position to the team, Director, Exchange Email/Calendar Implementation.
Please join me in congratulating Chris Mathias on her promotion to Assistant Director of Support Services at UITS. In this position, she oversees the 24/7 IT Support Center and the Campus Switchboard. Chris has been overseeing technical support with a customer service focus since the days of the OSCR Help Desk, and we are fortunate to have her knowledge, experience, and attention on the first line of contact most campus users have with UITS.
Former conference room 316 is now home to Communications and Marketing. Room 122 is now a small conference room in its place, seating up to 10 people. It is reservable in UAConnect as UITS-Room-122.
I would like to welcome Josue Andres Irigoyen-Au to the 24/7 IT Support Center! Andres started with the our group yesterday in the role of the Floor Manager for 24/7’s walk in support area. His primary responsibilities will be to run the daily operations of this high traffic area as well as supervise, train and lead our student technical consultants.
I am writing to officially announce the name change of our internal group, Frontline Services, to UITS Client Services. You may have heard this new name in meetings or seen it on the slides in the all-hands meeting as we tested it out.
The Arizona Technology Council has named the recipient for its Education Chief Information Officer (CIO) of the Year award to be given out at the end of this month. The University of Arizona’s CIO, Michele Norin, has been selected to receive the honor.
Effective today, Monday, May 9th, the UITS-Room-337-Presentation room is no longer a meeting room. A new conference room, UITS-Room-116, is now available in its place. Access to the room is via CatCard swipe. The room is larger than UITS-Room-320, with a seating capacity of approximately 40 people. In order to make the best use of our conference room spaces, please try to schedule meetings with small numbers of people in one of the smaller conference rooms whenever possible.
UAccess Student is now implemented and in a sustaining mode. We are currently working with the academic functional areas on post implementation tasks and system enhancements. To support these efforts we have recruited four new business analysts to join the Student Administration team of the Enterprise Application Business Analysis and Project Management Services Unit. Please help us welcome them to UITS.
I would like to welcome Graham Newsham to the SA Tech Team! Graham started with us on Monday, April 4 and can be found in the center cubicle area in 337.
This week the University of Arizona is honoring staff who have been with the University for 10, 15, 20, 25, 30, 35, and 40 years at the Service Award Luncheon.
We are happy to say that several employees under the CIO have achieved such distinction. We take this time to thank them, and the employees who have retired, for their service to the organization.
Click image for the full-size poster.
Three-fourths of ua.InfoSec will be minutes away from the Alamo next week, as Cathy, Kelley and Teresa head to San Antonio for the 2011 Educause Security Professionals Conference. Kelley and Teresa will be co-presenters with two members of the Information Security Staff at University of Wisconsin-Milwaukee on “Meeting Information Security Awareness Needs. . . .
Please welcome our newest addition to the Communications Infrastructure Development group, Francois Kashy. Francois is the team lead of the Security Operation team.
Please welcome Annie Pearson to our organization; she has joined the Enterprise Applications Security Team as a Sr. Business Analyst.
Annie has enjoyed her first few days of Tucson’s sunny skies and warm temperatures. She joins us from the University of Minnesota, where she partnered with business experts across the university to document requirements, create process flows, and identify solutions.
What is the new construction on the first floor just opposite the elevator? That will be the computer room for the new high-performance computer and high-throughput computer, scheduled to come online for Fall 2011.
Please join me in welcoming Richard Holland to the Communications/Marketing department, Office of the CIO. He is joining us as the Communications/Marketing Manager and will be working in room 337.
Richard brings a wealth of experience from a variety of communications and marketing positions in the marketing, healthcare and television industries. We are thrilled to have him as a member of our team and look forward to working with all of you!
As Student Administration and Human Resources systems replacement projects move into sustaining mode, we have new staff joining UITS:
The upgrade of the network from campus to our Poenix router, and from the Phoenix router to CENIC has been achieved. Connection has been increased from 1Gb to 10Gb to the research and education network, increasing data transfer speeds between UA and peer institutions by an order of magnitude.
More information is available here.
Putting in a large enterprise system is like building a new home—the maintenance and enhancement work continues after “moving in,” or in this case, “going live.” As soon as you go live with any of these large enterprise systems, the main implementation project is done but a whole suite of follow-on projects begins, in part, because until the complete system is in, it is difficult to intimately know the software or really understand all the nuances of all the business processes.
As Michele stated in the All-Hands Meeting, the State of Arizona has not passed a budget for 2011-2012, so no one knows the budget situation the University is facing.
There is more information about the steps President Shelton is taking in his message, Tuition Proposal for FY 2011-12
With the move of UAccess Student from Mosaic to UITS comes their move from the 1st to 3rd floors. The central area of CC 337 now houses Student Administration, in a sleek black- and gray-panelled layout.
Welcome to CC 337to all of UAccess Student!
The migration of campus faculty and staff email accounts to UAConnect—Microsoft's BPOS system—has been put on hold while the UAConnect Project Team and Microsoft technicians onsite work through issues to determine the source of some unexpected behaviors.
More on the hold is available here.
The most current news on UAConnect can always be found at the project website's News and Updates.
I would like to welcome Oscar Hernandez to the HR technical staff. Oscar’s first day was Monday, March 7 and you will find him located amongst the other HR tech team members in room 104.
Oscar is an alumni from our glorious institution and graduated with his degree in MIS. He brings with him 3.5 years of PeopleSoft experience from Tucson Unified School District where he focused on Human Resources and Financials.
We are excited to have him as a member of our team and I hope you will join me in welcoming him aboard when you see him in the hallways.
Since June 20, 2010, over 10,200 employees have completed the mandatory all-employee awareness training, either by attending a “live” session or completing the process online. You can complete the training online by going to http://security.arizona.edu/infosecessentials#electronic. While we are not scheduling any more general sessions at this time, we are still holding departmental sessions for groups of 25 or more.
We have been working diligently over the past few months and weeks to address 3 major events in Enterprise Applications Services arena:
Please welcome our newest addition to the Network Operations team, Robert Hunter.
Robert started earlier this month and will be helping us with programming and software development, so that some of those tools that have needed some fixing and patching for some time can finally be polished into good shape. He's already familiar with the University in general, having just come over from across the street at AHSC.
Ed Murphy has announced that he will be leaving UITS for an opportunity with the University of Wisconsin. His last day in UITS will be Friday, January 28, 2011. Please join me in celebrating Ed’s many contributions to the UA, and wishing him the very, very best in his big new job (as his relocation to another wonderful city in the US). I know many of you will also join me in saying I will miss Ed very, very much in not only his talent, but his just being a really great person. We will be honoring Ed in the next few weeks, but in the meantime, I want to share Ed’s message:
I would like for you all to join me in welcoming Cheri Darling to the UITS/Mosaic family. Cheri is joining the Student Administration technical team as a senior analyst/developer. Cheri is beginning her track today on SA by familiarizing herself with the business processes involved in supporting a student system while learning the world of PeopleSoft. We are excited to have her on our team and look forward to her many contributions!
I would like for you all to join me in welcoming Sharon Bushart to the UITS family. Sharon is joining us in a newly created position on the Phoenix Biomedical Campus as the Director of IT Resources. As that campus expands the need for increasingly robust and integrated IT services has become evident and Sharon will be on point to assess those needs align them with existing UITS offerings or work to develop new ones.
Please help me welcome our newest Telecommunications Services Representative, Scott Neighbor. Scott joined us for his first day of service today, December 13, and can be found in the Telecommunications Services cubical area located in the northeast corner of 337 in Bldg 73, (CCIT). Scott comes to us after his tenure at Qwest where he worked several positions that involved design and planning of IT & carrier services.
Major milestone: All UITS and Mosaic departments have officially migrated to UAConnect! Thank you all for your support, your patience, and your willingness to provide the feedback that will ultimately translate to a successful rollout to the rest of campus.
Here are a few helpful things to know as you begin using these new tools:
As we make substantial progress toward the development of a sustaining model for the Mosaic Project deliverables, we have been looking for an opportunity to extend our excellent communications talent and practices to all areas under auspice of the CIO (Information Security Office, UITS and Mosaic). With 2 major portions of Mosaic in production, the time has come where we can realistically achieve that vision.
The UAConnect Project Team is migrating the email of departments and teams within UITS to the new Microsoft BPOS system, in order to make sure all the technical issues and documentation corrections are addressed before migrating the other campus clients.
Individuals in UITS will be notified the day before their migration begins. They will be instructed to come back to this post to get the latest instructions on migration.
The Annual Meeting of All Appointed Professionals, hosted by the Appointed Professionals Advisory Council, is on Tuesday, September 28, 2010, in the SUMC, Gallagher Theater, from 2:45 to 4:00 pm. The guest speaker is UA President Robert Shelton. Refreshments will be served.
Confirmed special guests include: Emily Connally, President GPSC ; J.C. Mutchler, SPBAC Chair and Secretary of the Faculty Senate; and Emily Fritze, President ASUA.
For those unable to attend, there will be a simulcast on the web at http://ondemand.azpm.org/live/.
The Staff Advisory Council will host a Town Hall meeting with President Shelton and Classified Staff, Thursday, October 7th, 12 to 1:15 p.m., in the Gallagher Theater in the Student Union. Doors open at 11:45 a.m., so please arrive early for seating so the meeting can begin promptly.
This Thursday and Friday, September 23-24, the Arizona Board of Regents will be meeting at Arizona State University, Tempe. The agenda includes two items of interest to us:
The Enterprise Instructional Support (EIS) Team in UITS Enterprise Applications is a critical area of IT service as the University of Arizona works to improve student learning through technology initiatives, as defined in our strategic plan.
The main arizona.edu website performed like a champ on the heaviest day of the year, the first day of Fall semester classes.
Several groups within UITS are responsible for support of the website, including Infrastructure Services (hosting and server configuration) and Enterprise Applications (web programming and drupal maintenance). The site is owned by External Relations, who are responsible for the content, and was designed by an outside firm.
As another demonstration that we are blazing new trails, the UofA received a special invitation from Microsoft executives to visit Atlanta at the end of last month. They were holding an event for their 14,000 salespeople from around the world and had a special track for their BPOS cloud computing services.
You are probably familiar with many of the standard best practices for
safeguarding your data, such as avoiding carrying unencrypted sensitive data
on portable devices; using a complex password; and keeping your PC current
with updated anti-virus software and security patches. However, do you
realize that another important aspect of safeguarding your data means taking
On July 22nd, 64 members of the UAConnect Project Team and UITS staff began testing the email and calendaring components of the new system using a test environment. On a daily basis, the participants are given a set of tasks to accomplish that are focused around different features (e.g., email folders, calendar features, etc.).
State of Arizona employee insurance benefits have moved to a calendar-year basis, and the rates for 2011 have been announced. January 1, medical insurance premiums paid by employees will be increasing $1-$43 depending upon plan and number of people covered, and dental insurance plans will be increasing $1.12-$5. The University's share of the insurance benefits is also rising.
Lo Que Pasa has a summary here.
The start of a new school year is an exciting, fresh time for all students, especially those just beginning their college career. Be a part of their welcome!
Wildcat Welcome is looking for volunteers for any shifts you can take August 18-29, for tasks ranging from helping students move into residence halls to staffing the barbecue or ice cream social. Please fill out a volunteer form by August 6.
More in Lo Que Pasa.
Please pause for 5 seconds while you are reading this, put your hand behind your neck and pat yourself on the back for a job well done this fiscal year – we have truly done some amazing things and it’s time to recognize that!
I hope you will block your calendar and plan to join the CIO Team so that we may appreciate all of your hard work in person! Michele, Derek, Hank, Cathy and I would like to invite all UITS, Mosaic, ISO staff and consultants to an afternoon of fun and appreciation for all the hard work you do!
There are two stories in Lo Que Pasa today featuring UITS!
There's great coverage of the Cyberjunk Collection program going on this week. Thanks to the Office of Student Computing Resources for offering the support that makes this program work!
There's also a story about easy UA NetID access to EDUCAUSE's online resources, with quotes from Liz Taylor and Gary Windham.
Home PC Maintenance for Windows Operating Systems
Performing maintenance on your home computer will help it to run faster, use
resources more efficiently, and could save you from headaches caused by
system failures and degradation. Most importantly, proper PC maintenance is
crucial in order to protect your machine from security threats such as
worms, viruses and other malicious activity. For helpful tips in maintaining
After months of planning, the Remedy upgrade to the new and improved 7.5 version is underway! The project is called UAssist and is taking a more global approach than the standard systems upgrade. The goal is to eventually offer Remedy to other departments around campus, though the focus right now is to get the software up and running for central IT in support of UA’s enterprise applications.
Welcome back to the DCIO News portion of our new Intranet Site!
With most of the students gone, it is quiet around campus and parking is a breeze, but as you know that’s not an indicator of work. I always smile when friends and family ask me what I am doing with my summer off – they have no idea that we are all working hard preparing for Opening of School (August 23) and doing big projects that we can’t always do when the students are here!
While we are busy, I sincerely hope that everyone is still taking an opportunity to spend some vacation time with the special people (and animals) in your life. I know July will be a big month for vacations, so enjoy yourself and give yourself a big congratulations on a good school year where we did lots of good things for faculty and staff and moved forward in lots of ways toward being the IT Partner of Choice!
You have been seeing regular updates for the organization, personnel, space and projects - I hope they have been helpful and informative. There is no new information around budget, and of course we have lots of big projects going on with their own websites where you can find information – with the largest impact projects being:
· Mosaic – the University of Arizona Enterprise Replacement Project
· UAConnect - the Faculty Staff email, calendaring and communications replacement project
Regarding UAConnect – I hope you will heed Derek’s request in his 3D email:
Mark Your Calendar and Attend the UAConnect Guidance Committee
What: UAConnect Guidance Committee Meeting
When: June 15 from 2pm-4pm
Where: Ventana Room at SUMC
The project team will host a series of open UAConnect Guidance Committee meetings on a bi-weekly basis throughout the summer. The Guidance Committee meetings are intended to be a forum for campus and the project team to exchange ideas and promote open dialogue about the project. These meetings will provide updates on the project's progress, as well as inform you of project decisions and issues the team may be experiencing.
Your involvement can have a tremendous impact on the success of this project, so we encourage you and members of your department to attend.
Strategic Plans and Annual Reports
Well not only is summer the time when we land big projects, it is also the time of year when we start pulling information for our UITS and CIO annual reports and updates to strategic plans. Meetings have been held over the past few weeks to get organized and set deadlines for reports so that we can submit our final reports to ABOR and the Provost in September. The Assistant Directors are the primary conduits for gathering data about accomplishments and plans. I am sure they will be working with their teams to gather the data and roll it up to the Senior Leadership. I have posted a document flow that we are using to show how the data will flow into the strategic plans and annual reports. You can see it on our intranet site under documents and presentations. Note: The dates are targets only, and actual due dates are set division by division.
Here’s some other information that I thought you might find interesting, or one or more of you asked me to share:
Domestic Partner Benefits – Great News!
You may have missed the Lo Que Pasa article about the University of Arizona being the only state University to provide insurance coverage for domestic partners. You can read more about the plan, the University’s efforts to provide the coverage and the next steps in the June 2, 2010 Lo Que Pasa –
At this writing I don’t see any updates to the HR site regarding this issue, but we will try to find out when we can expect to see that information.
Digital Signage Moving Along
As I told you in my last update, we are working on being a pilot for the Digital Signage project as well as making our main entrance more attractive to visitors. If you have been in the east entrance lately you will see progress with the installation of equipment through the wall. This equipment will display UITS metrics and marketing graphics, and a Computer Center welcome message with some way-finding.
We are hoping to have everything in place and functioning before school starts in August.
Improving Our Physical Working Environment As We Can – Paint on the 2nd Floor
As often happens at the end of a fiscal year, we are able to nail down how much temporary funding we have that we can use for one-time items such as painting or other improvements to our workspace and environment. Throughout the year we tend to hold on to temporary funds in case of emergency or temporary budget cuts. This year is no different. But now that we are close to the end of the year we can relax a little around these funds that really can’t be used for permanent commitments such as hiring people or giving raises.
So, Gabriel Lopez and the Space Team will be organizing some painting to make our 2nd floor area more consistent, modern and aesthetically pleasing. I hope that these small physical improvements make you a little prouder to bring guest to the building, and brighten your day just a little. I sure am ready to get rid of our 1980’s pink paint!
Identity theft is a crime in which your personal information such as your name, social security number, date of birth, and address is stolen and may be used by someone to assume your identity, often for the purpose of financial gain. To read more about identity theft and what you can do to protect yourself, click here.
The BPOS project is going full force with a large project team that includes representatives from the UITS divisions and NetManagers. Here's the latest news from the past week:
· Scott Martin, Systems Administrator, Senior, with the Mosaic Project, will be leaving us on Friday, May 28th. Please join me in wishing Scott the very best and thanking him for his service to the University.
· Tommy Chang applied for and has been selected for the Environment Management Specialist in the Mosaic Environment Management Team. Congratulations Tommy! Tommy started with UITS in July of 2008. Prior to joining UITS he worked for the University of Oklahoma Health Science Center working on their PeopleSoft Oracle databases. His passion is working with Oracle technology. A move to the Environment Team is very much in step with where he wants to go in his career. His efforts in support of Pinnacle and AccPac will be missed, but he won’t be far away if those teams need his expertise. Please know that we are actively planning to fill the gap created on those teams.
· Cathy Bates will be assuming the role of Information Security Officer for the University of Arizona immediately. Congratulations Cathy! Cathy has deep information security experience and has a great passion for this work. We wish Cathy the very best in her new role reporting to Michele Norin, CIO.
Backing Up Your Files: Loss of data can be devastating, especially if the information cannot be recovered or reproduced. Whether data is lost due to a physical disaster, virus, theft, or accidental deletion, the recovery of the data cannot be accomplished unless you have a plan in place. The need to back up important data to ensure its availability in the event of loss or theft cannot be overstated. Backup and recovery plans are essential not only for government and businesses but also for home users. Click here for the full read the full article.
The long-anticipated Microsoft Business Productivity Online Suite (BPOS) Project (formerly known as the Faculty/Staff email and calendaring replacement) is officially underway! Although final negotiations with Microsoft continue and ATOC (Arizona Technology Oversight Committee) approval is not expected until tomorrow afternoon, a large interdepartmental team lead by Julie Suess (Project Manager) and Derek Masseth (Project Director) kicked off the project last Tuesday.
We have 7 strategic objectives at UITS:
2. Network Master Plan
3. Reliable and Sustainable email for Students
4. Reliable and Sustainable eMail, Calendaring and Mobile Device sychronization for
Faculty and Staff (Also known as BPOS-Microsoft Business Productivity Online Suite)
6. Operational Excellence: A Focus on Stability and Reliability of Core Services
7. Computing Master Plan
SA Stabilization Incident Command: Congratulations to the amazing team of UITS and Mosaic staff led by Brian Luceri who worked late nights and weekends to get the Student Administration, Human Resources, and Business Intelligence environments humming along in time for class enrollment and payroll. By all accounts, registration was a quick and painless process for UA students. Good work!
Acknowledgements go to Narendra Phadke, Wayne Parker and Jim Redasky for the good work they have performed on the Security team. They have helped establish the basis for user access for UAccess Employee and participated in the provisioning for the UAccess Student and UAccess Analytics rollouts. These individuals have been put in lay-off status as we reorganize our Enterprise Applications Security Team under Laurel Wadlund.
In a full staff meeting early last fall, we began talking about a need for the transformation of UITS—even with the budget cuts we knew were coming. You will recall that the vision (which remains the same) was clear: Become the IT Partner of Choice for the University of Arizona by 2012. This vision included a focus on specific strategic priorities and aligning adequate resources around core services to build a foundation for excellence in both existing and new services.
Good Morning –
I wrote to you on 12/11 describing the budget situation and our plans to address our approximately $850,000 cuts. Throughout the days that followed, I heard clearly (from many perspectives) that we did not provide enough information to ease your minds, or help you understand better what happened since October’s town hall. So I write to you today with the intent of clarifying our message and adding the details that the organization is seeking.
Last month, the Provost extended until December 11 our deadline for submitting a budget reflecting a 7% or approximately $838,000 cut. Since that time, the Senior Leadership team has drafted and revised several iterations of the budget, always mindful of our mission, now and in the future, and the resources needed to fulfill that mission.