The University of Arizona

News from the DCIO: Archived

News dated more than two months ago is archived here.

All Hands Meeting February 27, 2013

Thanks to all the staff for coming out to the meeting yesterday! There have been requests for the presentations, so here are the movie and the PowerPoint:

CIO Staff Are Awesome on Vimeo.

Michele Norin's Five-Year Review

The committee conducting Michele Norin's Five-Year Review invites you (members of UITS and the Office of the CIO) to join your colleagues for an open forum on Wednesday, November 28th from 9:00-10:00 AM (Tubac Room, SUMC) or Thursday, November 29th from 1:30-2:30 PM (Sabino Room) in the Student Union. We have 40 seats available for each session. Registration is not required, so please join us if you can. You will have an opportunity to provide anonymous written feedback at the end of the session. 

Welcome Kelly South - Communications/Marketing Manager

The Communications and Marketing for the Office of the CIO is happy to introduce Kelly South, your new Communications and Marketing Manager! 

EAS Organizational Updates

I'd like to share some exciting news regarding the UITS Enterprise Application Services organization.

Christian Schreiber New University Information Security Officer

I am pleased to announce that after much campus and constituency consultation Christian (Chris) Schreiber has been selected to be the University Information Security Officer (ISO) effective December 3, 2012.

Senior Director Derek Masseth Named Academic Leadership Institute Fellow

Derek Masseth, UITS Senior Director of Client and Infrastructure Services, has been named a Fellow of the UA Academic Leadership Institute for 2012-13. 

The Academic Leadership Institute is in its third year. This is the first year someone from the Office of the CIO has been selected for the Institute. 

Research Computing Grand Opening Video Now Available

In our last issue of UITS News (March 23, 2012), we reported on events celebrating the Grand Opening of the new Research Computing Data Center. A video compilation of the grand opening events is now available on the new Research Computing website,

New Faces at UITS

Please welcome three new co-workers,

Gabe Quiroz

Gabe Quiroz 

Research Computing Brings the Universe to the Desktop

With its ability to analyze trillions of numbers and repeatedly perform massive calculations, the Research Data Center facilitates cutting edge exploration in many disciplines at UA.

May 19 Selected for UAConnect On-prem


The weekend of May 19-20, 2012, has been confirmed as the date when the UAConnect team will move campus central email accounts to the new on-premises (on-prem) systems. With the date now selected, the UAConnect and Communications teams are quickly ramping up to make the transition as smooth as possible for faculty and staff.

Please Welcome to UITS, Bernadine Cannon and Ben Emmons

From Laurel Wadlund:

The Departure of David Garcia

From Melanie Cooley:

Message re: Elaine Moore

From Marcia Chatalas:

Announcement re: Susan Richards

From Hank Childers:

Please welcome Karl Newell

From Dragana Vasic:

Welcome Frank Feagans, Incoming Sr. Director for Enterprise Applications

From Michele Norin:

Please join me in welcoming Frank Feagans, Incoming Senior Director for Enterprise Applications, University Information Technology Services (UITS).

A search committee brought Frank Feagans to campus several weeks ago as a finalist for this position. The feedback from campus and staff was very positive and today I am pleased to announce that Frank has accepted our offer for the position.

Welcome Neil Durkes!

From Nikolas Hodge:

Please join me in welcoming Neil Durkes (pronounced Durkis) as the newest member of the Student Administration team. Neil has joined The University of Arizona team as a Business Analyst Senior representing Student Financials.

Welcome Mike Clancy

From Patti Fastje:

The Office of Student Computing Resources (OSCR) is pleased to welcome Mike Clancy to the team!  Mike drove across country from Florida just in time to join the team at the beginning of the fall semester as the IT Manager.  In this role he is the primary technical and operations supervisor, overseeing the daily operations of all OSCR services. 

Welcome Nancy Roberts

From Chris McCotter:

Please help me welcome our newest Telecommunications Services Representative, Nancy Roberts.

Welcome Jason Masciantoni and Lauren Sekora

From Marcia Chtalas:

Please welcome Jason Masciantoni and Lauren Sekora to the Enterprise Applications Business Analyst team. 

Welcome Don Sommers

From Lori Shinn:

I would like to welcome Don Sommers to the SA Tech Team!  Don is a former NAU employee, who supported the Financial Aid (FA) and Admissions applications using PeopleTools.  He most recently spent 6 years working for Oregon State University, supporting FA and Admissions, and developing a Scholarship application.

Please welcome Ying Ding, to UITS and EAST

From Laurel Wadlund:

Welcome Alexander Ganz - Communications/Marketing

From Kay Beasock:

UANews story

UANews has coverage of recent technology updates—thanks to all your hard work!

Campus 2.0: Technology Updates at the UA

Welcome Richard Pleake

From Dragana Vasic:

Robbie MacPherson—24/7 IT Manager

Please join me congratulating Robbie MacPherson on her recent promotion to IT Manager for the 24/7 IT Support Center.  Robbie’s new responsibilities will include general operations of the 24/7 and direct supervision of the Service Desk Team.  Robbie has been a valuable member of the 24/7 Team and is well equipped to handle the new day to day challenges that will come her way.

Congratulations Robbie!

Please welcome Brett Overby

From Sharon Bushart:

Please welcome Lin Qian to UITS

From Gabriel Lopez:

Please join me in extending a warm welcome to the newest member of the Financial Management Services team, Lin Qian. She joined our team on July 11. Lin will initially (and overwhelmingly) focus on rate study activities for our auxiliary units, and also help our team with reporting activities and preparation for our transition to the Kuali Financial System.

Please welcome ISOC staff

From Kim Mayfield:

Research Computing now on 1st floor

As Research Computing gets ready for the new HPC Data Center to be completed, they have moved to the 1st floor of the Computer Center. Here's where to find them:

118A - Mike Bruck
118B - Marvin Landis
114 - Mark Bergstrom and Mohammad Torabi
114A1 - Jimmy Ferng and Lucy Carruthers

HPC Data Center Construction Schedule

From Kathleen Bowles, on the Computer Center first floor construction:

Construction on the data center will begin on Tuesday and may be fairly noisy but the contractor will try to limit the disruption as much as possible.

Announcing: Director, Exchange Email/Calendar Implementation, Lori Shinn

Our recent hiatus from the UAConnect migration process provided UITS an opportunity for renewal and change in our approach to the UAConnect implementation. During the pause, the UAConnect team has been hard at work collaborating on solutions with Microsoft; revising and consolidating UAConnect web pages for enhanced usability; and restructuring the approach to the UAConnect implementation by adding a new position to the team, Director, Exchange Email/Calendar Implementation.

Chris Mathias now an Assistant Director

Please join me in congratulating Chris Mathias on her promotion to Assistant Director of Support Services at UITS. In this position, she oversees the 24/7 IT Support Center and the Campus Switchboard. Chris has been overseeing technical support with a customer service focus since the days of the OSCR Help Desk, and we are fortunate to have her knowledge, experience, and attention on the first line of contact most campus users have with UITS.

Congratulations Chris!

Another New Conference Room

Former conference room 316 is now home to Communications and Marketing. Room 122 is now a small conference room in its place, seating up to 10 people. It is reservable in UAConnect as UITS-Room-122.

Welcome Andres Irigoyen-Au!

I would like to welcome Josue Andres Irigoyen-Au to the 24/7 IT Support Center! Andres started with the our group yesterday in the role of the Floor Manager for 24/7’s walk in support area. His primary responsibilities will be to run the daily operations of this high traffic area as well as supervise, train and lead our student technical consultants.

Client Services name announcement

I am writing to officially announce the name change of our internal group, Frontline Services, to UITS Client Services. You may have heard this new name in meetings or seen it on the slides in the all-hands meeting as we tested it out.  

UA’s Michele Norin Recognized as 2011 Education CIO of the Year

The Arizona Technology Council has named the recipient for its Education Chief Information Officer (CIO) of the Year award to be given out at the end of this month. The University of Arizona’s CIO, Michele Norin, has been selected to receive the honor.

New UITS Conference Room!

Effective today, Monday, May 9th, the UITS-Room-337-Presentation room is no longer a meeting room. A new conference room, UITS-Room-116, is now available in its place. Access to the room is via CatCard swipe. The room is larger than UITS-Room-320, with a seating capacity of approximately 40 people. In order to make the best use of our conference room spaces, please try to schedule meetings with small numbers of people in one of the smaller conference rooms whenever possible.

UAccess Student Announcement

UAccess Student  is now implemented and in a sustaining mode. We are currently working with the academic functional areas on post implementation tasks and system enhancements. To support these efforts we have recruited four new business analysts to join the Student Administration team of the Enterprise Application Business Analysis and Project Management Services Unit. Please help us welcome them to UITS. 

Brad Hensley

Welcome Graham!

I would like to welcome Graham Newsham to the SA Tech Team! Graham started with us on Monday, April 4 and can be found in the center cubicle area in 337.

Congratulations to our Service Award winners and retirees!

This week the University of Arizona is honoring staff who have been with the University for 10, 15, 20, 25, 30, 35, and 40 years at the Service Award Luncheon.

We are happy to say that several employees under the CIO have achieved such distinction. We take this time to thank them, and the employees who have retired, for their service to the organization.

Click image for the full-size poster.

InfoSec Monthly Update April 2011

On the Road with InfoSec

Three-fourths of ua.InfoSec will be minutes away from the Alamo next week, as Cathy, Kelley and Teresa head to San Antonio for the 2011 Educause Security Professionals Conference. Kelley and Teresa will be co-presenters with two members of the Information Security Staff at University of Wisconsin-Milwaukee on “Meeting Information Security Awareness Needs. . . .

March Mosaic Update

The monthly Mosaic Project Status Report and Mosaic Newsletter are now available online at


As a brief summary of Mosaic Project Updates…

Please welcome Francois Kashy

Please welcome our newest addition to the Communications Infrastructure Development group, Francois Kashy. Francois is the team lead of the Security Operation team.

Welcome to UITS, Annie Pearson!

Please welcome Annie Pearson to our organization; she has joined the Enterprise Applications Security Team as a Sr. Business Analyst. 

Annie has enjoyed her first few days of Tucson’s sunny skies and warm temperatures.  She joins us from the University of Minnesota, where she partnered with business experts across the university to document requirements, create process flows, and identify solutions. 

High Performance Computing/High Throughput Computing tech refresh

What is the new construction on the first floor just opposite the elevator? That will be the computer room for the new high-performance computer and high-throughput computer, scheduled to come online for Fall 2011.

Welcome New Member of Communications/Marketing Team

Please join me in welcoming Richard Holland to the Communications/Marketing department, Office of the CIO. He is joining us as the Communications/Marketing Manager and will be working in room 337.

Richard brings a wealth of experience from a variety of communications and marketing positions in the marketing, healthcare and television industries. We are thrilled to have him as a member of our team and look forward to working with all of you!

Welcome UAccess staff, from Mosaic to UITS!

As Student Administration and Human Resources systems replacement projects move into sustaining mode, we have new staff joining UITS:

Network upgrade to I2 complete

The upgrade of the network from campus to our Poenix router, and from the Phoenix router to CENIC has been achieved. Connection has been increased from 1Gb to 10Gb to the research and education network, increasing data transfer speeds between UA and peer institutions by an order of magnitude.

More information is available here.

Arizona budget for 2011-2012 still not set

As Michele stated in the All-Hands Meeting, the State of Arizona has not passed a budget for 2011-2012, so no one knows the budget situation the University is facing. 

There is more information about the steps President Shelton is taking in his message, Tuition Proposal for FY 2011-12

From Mosaic to UITS: UAccess Student and UAccess Employee

Putting in a large enterprise system is like building a new home—the maintenance and enhancement work continues after “moving in,” or in this case, “going live.” As soon as you go live with any of these large enterprise systems, the main implementation project is done but a whole suite of follow-on projects begins, in part, because until the complete system is in, it is difficult to intimately know the software or really understand all the nuances of all the business processes.

UAccess Student now on the 3rd floor

With the move of UAccess Student from Mosaic to UITS comes their move from the 1st to 3rd floors. The central area of CC 337 now houses Student Administration, in a sleek black- and gray-panelled layout.

Welcome to CC 337to all of UAccess Student!

UAConnect migrations on hold

The migration of campus faculty and staff email accounts to UAConnect—Microsoft's BPOS system—has been put on hold while the UAConnect Project Team and Microsoft technicians onsite work through issues to determine the source of some unexpected behaviors.

More on the hold is available here.

The most current news on UAConnect can always be found at the project website's News and Updates.

Welcome Oscar Hernandez!

I would like to welcome Oscar Hernandez to the HR technical staff. Oscar’s first day was Monday, March 7 and you will find him located amongst the other HR tech team members in room 104.

Oscar is an alumni from our glorious institution and graduated with his degree in MIS. He brings with him 3.5 years of PeopleSoft experience from Tucson Unified School District where he focused on Human Resources and Financials.

We are excited to have him as a member of our team and I hope you will join me in welcoming him aboard when you see him in the hallways.

InfoSec Monthly Update March 2011

All-Employee Security Awareness: Over 10,259!

Since June 20, 2010, over 10,200 employees have completed the mandatory all-employee awareness training, either by attending a “live” session or completing the process online. You can complete the training online by going to While we are not scheduling any more general sessions at this time, we are still holding departmental sessions for groups of 25 or more.

Enterprise Applications Organizational Update

We have been working diligently over the past few months and weeks to address 3 major events in Enterprise Applications Services arena:

Please welcome Robert Hunter!

Please welcome our newest addition to the Network Operations team, Robert Hunter.

Robert started earlier this month and will be helping us with programming and software development, so that some of those tools that have needed some fixing and patching for some time can finally be polished into good shape. He's already familiar with the University in general, having just come over from across the street at AHSC.

Ed Murphy will be leaving us

Ed Murphy has announced that he will be leaving UITS for an opportunity with the University of Wisconsin. His last day in UITS will be Friday, January 28, 2011. Please join me in  celebrating Ed’s many contributions to the UA, and wishing him the very, very best in his big new job (as his relocation to another wonderful city in the US). I know many of you  will also join me in saying I will miss Ed very, very much in not only his talent, but his just being a really great person. We will be honoring Ed in the next few weeks, but in the meantime, I want to share Ed’s message:

Welcome Cheri Darling!

I would like for you all to join me in welcoming Cheri Darling to the UITS/Mosaic family. Cheri is joining the Student Administration technical team as a senior analyst/developer. Cheri is beginning her track today on SA by familiarizing herself with the business processes involved in supporting a student system while learning the world of PeopleSoft. We are excited to have her on our team and look forward to her many contributions!

Please welcome Sharon Bushart

I would like for you all to join me in welcoming Sharon Bushart to the UITS family. Sharon is joining us in a newly created position on the Phoenix Biomedical Campus as the Director of IT Resources. As that campus expands the need for increasingly robust and integrated IT services has become evident and Sharon will be on point to assess those needs align them with existing UITS offerings or work to develop new ones.

Welcome Scott Neighbor!

Please help me welcome our newest Telecommunications Services Representative, Scott Neighbor. Scott joined us for his first day of service today, December 13, and can be found in the Telecommunications Services cubical area located in the northeast corner of 337 in Bldg 73, (CCIT). Scott comes to us after his tenure at Qwest where he worked several positions that involved design and planning of IT & carrier services.

UAConnect pilot migration complete

Major milestone: All UITS and Mosaic departments have officially migrated to UAConnect! Thank you all for your support, your patience, and your willingness to provide the feedback that will ultimately translate to a successful rollout to the rest of campus.

Here are a few helpful things to know as you begin using these new tools:

Winter Closure planning for 2010

I am writing to remind you that you should be preparing, with your supervisor, for the upcoming Winter Closure (known as University Closure or “UC”). This year’s closure will require 24 hours (December 28, 29 and 30) of time to cover the official University Closure period. When the University is closed, most employees do not report to work and do not receive any regular pay.

Welcome Andi Hutcheson!

Please help welcome our new employee Andrea Hutcheson to UITS. Ok, I have to admit she’s not quite new to UITS since she’s returning here from working here four years ago, but she is new to Telecommunications Services. So for some of you, Andi might be a familiar face if you happen to have frequented the FMS offices back then while she was working for FMS and attending school to get her bachelor’s degree in business management.

InfoSec Monthly Update October 2010

*Sec-U-R-IT-y Tip*

Detecting and Avoiding Fake Antivirus Software

EDUCAUSE Annual Conference Comes to UITS

The Office of the CIO has purchased access to the EDUCAUSE 2010 Annual Online Conference and will host this three-day event in the Computer Center at Speedway and Highland. EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.

Announcement of Director of Communications

As we make substantial progress toward the development of a sustaining model for the Mosaic Project deliverables, we have been looking for an opportunity to extend our excellent communications talent and practices to all areas under auspice of the CIO (Information Security Office, UITS and Mosaic). With 2 major portions of Mosaic in production, the time has come where we can realistically achieve that vision.

Annual Meeting of All Appointed Professionals Tuesday September 28

The Annual Meeting of All Appointed Professionals, hosted by the Appointed Professionals Advisory Council, is on Tuesday, September 28, 2010, in the SUMC, Gallagher Theater, from 2:45 to 4:00 pm. The guest speaker is UA President Robert Shelton. Refreshments will be served.

Confirmed special guests include: Emily Connally, President GPSC ; J.C. Mutchler, SPBAC Chair and Secretary of the Faculty Senate; and Emily Fritze, President ASUA.

For those unable to attend, there will be a simulcast on the web at

SAC Town Hall Meeting Thursday October 7

The Staff Advisory Council will host a Town Hall meeting with President Shelton and Classified Staff, Thursday, October 7th, 12 to 1:15 p.m., in the Gallagher Theater in the Student Union. Doors open at 11:45 a.m., so please arrive early for seating so the meeting can begin promptly.

UAConnect pilot migration happening in UITS

The UAConnect Project Team is migrating the email of departments and teams within UITS to the new Microsoft BPOS system, in order to make sure all the technical issues and documentation corrections are addressed before migrating the other campus clients.

Individuals in UITS will be notified the day before their migration begins. They will be instructed to come back to this post to get the latest instructions on migration.

ABOR Meeting September 23-24

This Thursday and Friday, September 23-24, the Arizona Board of Regents will be meeting at Arizona State University, Tempe. The agenda includes two items of interest to us:

  • The Executive Session will include a discussion of legal advice and discussion regarding UA's KUALI implementation.
  • Item #33 on the agenda is the approval of the charge of the Tri-University Information Technology Council; this is the body that is replacing the ABOR Technology Oversight Committee.

Organizational Changes: Enterprise Instructional Support and Security Teams

The Enterprise Instructional Support (EIS) Team in UITS Enterprise Applications is a critical area of IT service as the University of Arizona works to improve student learning through technology initiatives, as defined in our strategic plan.

CIO Team Shifts Responsiblities and Reporting Lines

In light of several recent discussions and issues that have bubbled up in recent weeks, Michele has made the decision to shift/clarify some areas of responsibilities within the CIO team. It is probably easiest to describe these shifts by individual rather than by function.
Liz Taylor will continue to serve as Interim Sr.

Main website sails through first day of classes

The main website performed like a champ on the heaviest day of the year, the first day of Fall semester classes.

Several groups within UITS are responsible for support of the website, including Infrastructure Services (hosting and server configuration) and Enterprise Applications (web programming and drupal maintenance). The site is owned by External Relations, who are responsible for the content, and was designed by an outside firm.

Personnel Updates 8/27/10

Welcome to UITS!

  • Mitch Lewis, Multi-Media Instructional Support Technician, officially began with UITS on Monday August 16, 2010. He is the newest addition to the Classroom Technology Services team. Mitch brings many years of customer service and tech related experience. His energy and expertise could not have come at a better time! Mitch can be reached at
  • Troy Miller rejoins UITS.

Campus Watch Bulletin


With the start of a new semester and the accompanying increase of people and activities on campus, there is the possibility for members of the UA community to potentially be targeted for criminal acts.
The University of Arizona Police Department encourages you to utilize good safety practices.
Listed below are safety tips you should keep in mind, and remember to report any suspicious activity you may see.

Personal Safety

Harold "Ed" Wilson to retire on Friday, August 27, 2010

John Morgan, Night Supervisor for the Infrastructure Service Operations Center, writes:

"Harold "Ed" Wilson, Computer Production Specialist, Senior, Night Shift has announced his retirement as of August 27, 2010. He has worked with us 21 years, Monday thru Friday, from 11:00 pm to 7 am. We appreciate all of his efforts and contributions in keeping the nightly batch jobs running these many years. We will be having a party in his honor August 27 at 6:00 pm in room 213. Stop by to wish him well."

A CIO update - Michele's Microsoft trip

As another demonstration that we are blazing new trails, the UofA received a special invitation from Microsoft executives to visit Atlanta at the end of last month. They were holding an event for their 14,000 salespeople from around the world and had a special track for their BPOS cloud computing services.

Personnel Updates 08.12.10

Welcome aboard!

Since our last update, we have had three new employees join our team:
  • Todd Craig Todd joined UITS on June, 28th. He comes to us from UA Student Affairs from the College of Engineering with 14+ years of experience. Todd will work within the WNC and OSCR teams. Thanks for joining us Todd!
  • Jayaram Timsina Laurel Wadlund wrote:

InfoSec Monthly Update August 2010

*Sec-U-R-IT-y Tip*

Protecting Data Contained in Copiers and Printers

You are probably familiar with many of the standard best practices for
safeguarding your data, such as avoiding carrying unencrypted sensitive data
on portable devices; using a complex password; and keeping your PC current
with updated anti-virus software and security patches. However, do you
realize that another important aspect of safeguarding your data means taking

Work on UAConnect is Underway at UITS!

On July 22nd, 64 members of the UAConnect Project Team and UITS staff began testing the email and calendaring components of the new system using a test environment. On a daily basis, the participants are given a set of tasks to accomplish that are focused around different features (e.g., email folders, calendar features, etc.).

More Moves at UITS

Some new moves are scheduled to take place—hopefully with time for the dust to settle before the fall semester starts! Derek and Irma will be moving down to the second floor to rooms 211 and 217, respectively. Ms. Zavala will jump one door down to room 223 to be with her colleagues Jen, Steve, and David on the Workshops and Training Team, and Deb Andrysiak will relocate to an office on the south side of room 337.

Insurance premium rates changing Jan. 1

State of Arizona employee insurance benefits have moved to a calendar-year basis, and the rates for 2011 have been announced. January 1, medical insurance premiums paid by employees will be increasing $1-$43 depending upon plan and number of people covered, and dental insurance plans will be increasing $1.12-$5. The University's share of the insurance benefits is also rising.

Lo Que Pasa has a summary here.

Volunteers needed - Wildcat Welcome!

The start of a new school year is an exciting, fresh time for all students, especially those just beginning their college career. Be a part of their welcome!

Wildcat Welcome is looking for volunteers for any shifts you can take August 18-29, for tasks ranging from helping students move into residence halls to staffing the barbecue or ice cream social. Please fill out a volunteer form by August 6.

More in Lo Que Pasa.

Staff Appreciation Party - Thursday August 5

Please pause for 5 seconds while you are reading this, put your hand behind your neck and pat yourself on the back for a job well done this fiscal year – we have truly done some amazing things and it’s time to recognize that!

I hope you will block your calendar and plan to join the CIO Team so that we may appreciate all of your hard work in person! Michele, Derek, Hank, Cathy and I would like to invite all UITS, Mosaic, ISO staff and consultants to an afternoon of fun and appreciation for all the hard work you do!


More information about UC Time and Furlough Time Planning

I have been asked to provide additional information regarding the discussion and approval process in UITS for UC time, especially in light of the furlough time referenced in my last communications:
UITS will continue the practice that Assistant Directors will have final responsibility for determining logistics and approval of UC time for employees.   Please work directly with your supervisor, who will in turn, work with the Assistant Directors around plans and approv

Welcome back to the DCIO News portion of our new Intranet Site!

Let’s hope it rains today! Wow…seems like a much hotter summer than ever before, but I say that every year!

UITS in the news—twice

There are two stories in Lo Que Pasa today featuring UITS!

There's great coverage of the Cyberjunk Collection program going on this week. Thanks to the Office of Student Computing Resources for offering the support that makes this program work!

There's also a story about easy UA NetID access to EDUCAUSE's online resources, with quotes from Liz Taylor and Gary Windham.

InfoSec Monthly Update July 2010

*Sec-U-R-IT-y Tip*

Home PC Maintenance for Windows Operating Systems

Performing maintenance on your home computer will help it to run faster, use
resources more efficiently, and could save you from headaches caused by
system failures and degradation. Most importantly, proper PC maintenance is
crucial in order to protect your machine from security threats such as
worms, viruses and other malicious activity. For helpful tips in maintaining

Use Your NetID to Access

Students, faculty, and staff can now access the tremendous online resources at using their NetIDs.

EDUCAUSE is a nonprofit association and the foremost community of IT leaders and professionals committed to advancing higher education. Because IT now plays such a transformative role in higher education, EDUCAUSE supports those who lead, manage, and use information technology through a comprehensive range of programs, resources, and activities.

Campus Community invited to the July 4th Festivities at the UA Parking Garages

 A message from David Heineking Director, Parking & Transportation Services: 

The Campus Community is invited to the July 4th Festivities at the UA Parking Garages Parking & Transportation Services is pleased to invite the campus community to the July 4th festivities at the University of Arizona campus garages beginning at 6pm.


·             The first day at UITS for Evangelina Perez , Senior Buyer, will be Monday, June 28th
·             The last day at UITS for L E Fields, Assistant Director, Computing Services will be June 30th
·             The last day at UITS for Tom Rees, Associate Director in Frontline Services, will be June 30th
·             James Smith who has been working on the Kuali Development team for quite some time, first on KFS and then Rice, decided to join the Indiana University Kuali Implementation Team.  James was quite instrumental in helping launch Kuali Development at the University of Arizona and he was a tremendous resource in terms of helping our own Implementation team, mentoring and sharing his knowledge.  James will be missed and we wish him the best in Indiana.

IT support getting a hand from UAssist/by Kathleen Cochran

After months of planning, the Remedy upgrade to the new and improved 7.5 version is underway! The project is called UAssist and is taking a more global approach than the standard systems upgrade. The goal is to eventually offer Remedy to other departments around campus, though the focus right now is to get the software up and running for central IT in support of UA’s enterprise applications.

News from the DCIO - 06/23/2010

I wanted to take a moment to follow-up on Limell’s email from Friday  (See below).   We have been working closely with Limell over the months of her absence and with your help, supporting her as much as possible.   While we knew it was certainly a possibility that Limell might not return as Senior Director, we wanted to give her the time and space she needed to determine what was best for her.   It is our sincere hope that we will see Limell return to UITS or the UA in a position that fits her capacity and many talents.  We will continue to work with Limell as she drives that process on her timeline.  
With Limell’s decision, we now have a solid view of the future and can set some plans in motion for filling the gaps that are left with her departure as Senior Director.    We have made some decisions already, and would like your input around others:
Senior Leadership of Frontline Services and Infrastructure Services
As you know, Derek has been the Senior Director for Frontline Services and Infrastructure since Limell’s leave began.   Several factors made this move workable:
·         A reduction in scope of Frontline Services when Learning Technologies Center (LTC) moved to the Office of Instruction and Assessment  (OIA)
·         Kate Rehkopf was named Interim Associate Director adding vision, strong leadership skills and capacity at the senior leadership level
·         Brian Luceri was hired as Associate Director bringing great technical skills and additional leadership capacity at the senior level as well
Although Derek’s dual Senior Director role was intended as a temporary move, it has worked out very well based on feedback from staff and customers.  While aligning Frontline Services and Infrastructure Services did not seem like a natural fit at the time, we have been pleasantly surprised at the teamwork and customer service that has evolved from this combination.  
Given this success, we have decided to leave the Frontline Services and Infrastructure Services teams as a consolidated unit under Derek Masseth.  
A New Organizational Structure and a New Unit Name
This new unit will need a new name and this is just one of the areas where we would like your input. We will be working over the next 30 – 60 days to determine the final organization structure of this consolidated unit and we would sincerely like you to be involved in that as well.  
So, if you have feedback or ideas about name, organizational structure, efficiencies to be gained, or anything you would like to share please feel free to do so either through email, personal conversations, meetings or whatever format works best for you.   Direct your input to either Derek or I, whatever makes you more comfortable. 
Limell's email:

Greetings fellow UITSers!
It's been a while since you have heard from me and it's high time for an update. First, I want to say how much I miss you all! I got to see some of you when I was in the building earlier this week and it was just great!
August 2nd will mark the end of my short term disability period. I want to express my sincere gratitude to the organization for your moral support and for the many contributions of compassionate transfer of leave.   I have been very fortunate to have this time to concentrate on my health and am pleased to tell you that as of just a week and a half ago I began to see some improvement. So, keeping my fingers crossed, I'm cautiously optimistic that I will be able to return to work in August. My doctor needs to agree with me on this, though, so between now and then I will work closely with my medical team to help me reach a clear understanding of whether or not returning to work is a sound decision in the longer term. I can tell you this, though, the demands of a Senior Director position will be beyond my physical capacity and I have asked Michele and Liz to work with me in creating a new position that will be in line with my physical ability. I am pleased to tell you that they are happy to work with me and we'll be discussing options between now and the beginning of August. 
Until next time,

The Old MLL Finds New Use!

The former Multimedia Learning Lab (Room 303) has been recently converted to an open collaboration space. The suite of three rooms—a large main area, a conference room, and a small private one-on-one space in the former audio room—is now open and available to all UITS staff.

Weekly Webinar Series from Gartner – July 2010

The University of Arizona funds a membership to Gartner Group, which offers world-class objective insight on virtually any area of IT. This service provides you with some valuable professional development and resources for any project you are working on. The Weekly Webinar series specificially delivers tactical advice that can impact the success or failure of your work. 
The full schedule of upcoming Webinars is available at Click the title of the Webinar you are interested in for more information and to register.

Read on for July's titles:

NEWS FROM THE DCIO - 06/13/2010

Welcome back to the DCIO News portion of our new Intranet Site! 


With most of the students gone, it is quiet around campus and parking is a breeze, but as you know that’s not an indicator of work.   I always smile when friends and family ask me what I am doing with my summer off – they have no idea that  we are all working hard preparing for Opening of School (August 23) and  doing big projects that we can’t always do when the students are here!


While we are busy, I sincerely hope that everyone is still taking an opportunity to spend some vacation time with the special people (and animals) in your life. I know July will be a big month for vacations, so enjoy yourself and give yourself a big congratulations on a good school year where we did lots of good things for faculty and staff and moved forward in lots of ways toward being the IT Partner of Choice!


You have been seeing regular updates for the organization, personnel, space and projects - I hope they have been helpful and informative.   There is no new information around budget, and of course we have lots of big projects going on with their own websites where you can find information – with the largest impact projects being:


·         Mosaic – the University of Arizona Enterprise Replacement Project

·         UAConnect  - the Faculty Staff email, calendaring and communications replacement project


Regarding UAConnect – I hope you will heed Derek’s request in his 3D email:


Mark Your Calendar and Attend the UAConnect Guidance Committee


What: UAConnect Guidance Committee Meeting

When: June 15 from 2pm-4pm

Where: Ventana Room at SUMC


The project team will host a series of open UAConnect Guidance Committee meetings on a bi-weekly basis throughout the summer. The Guidance Committee meetings are intended to be a forum for campus and the project team to exchange ideas and promote open dialogue about the project. These meetings will provide updates on the project's progress, as well as inform you of project decisions and issues the team may be experiencing.


Your involvement can have a tremendous impact on the success of this project, so we encourage you and members of your department to attend.



Strategic Plans and Annual Reports

Well not only is summer the time when we land big projects, it is also the time of year when we start pulling information for our UITS and CIO annual reports and updates to strategic plans.   Meetings have been held over the past few weeks to get organized and set deadlines for reports so that we can submit our final reports to ABOR and the Provost in September.   The Assistant Directors are the primary conduits for gathering data about accomplishments and plans.    I am sure they will be working with their teams to gather the data and roll it up to the Senior Leadership.   I have posted a document flow that we are using to show how the data will flow into the strategic plans and annual reports.   You can see it on our intranet site under documents and presentations.   Note:  The dates are targets only, and actual due dates are set division by division.


Here’s some other information that I thought you might find interesting, or one or more of you asked me to share:


Domestic  Partner Benefits – Great News!

You may have missed the Lo Que Pasa article about the University of Arizona being the only state University to provide insurance coverage for domestic partners.  You can read more about the plan, the University’s efforts to provide the coverage and the next steps in the June 2, 2010 Lo Que Pasa –


At this writing I don’t see any updates to the HR site regarding this issue, but we will try to find out when we can expect to see that information.


Digital Signage Moving Along

As I told you in my last update, we are working on being a pilot for the Digital Signage project as well as making our main entrance more attractive to visitors.   If you have been in the east entrance lately you will see progress with the installation of equipment through the wall.    This equipment will display UITS metrics and marketing graphics, and a Computer Center welcome message with some way-finding.


We are hoping to have everything in place and functioning before school starts in August.


Improving Our Physical Working Environment As We Can – Paint on the 2nd Floor

As often happens at the end of a fiscal year, we are able to nail down how much temporary funding  we have that we can  use for one-time items such as painting or other improvements to our workspace and environment.   Throughout the year we tend to hold on to temporary funds in case of emergency or temporary budget cuts.  This year is no different.  But now that we are close to the end of the year we can relax a little around these funds that really can’t be used for permanent commitments such as hiring people or giving raises.


So, Gabriel Lopez and the Space Team will be organizing some painting to make our 2nd floor area more consistent, modern and aesthetically pleasing.   I hope that these small physical improvements make you a little prouder to bring guest to the building, and brighten your day just a little.  I sure am ready to get rid of our 1980’s pink paint!



InfoSec Monthly Update June 2010

*Sec-U-R-IT-y Tip*

Identity Theft

Identity theft is a crime in which your personal information such as your name, social security number, date of birth, and address is stolen and may be used by someone to assume your identity, often for the purpose of financial gain. To read more about identity theft and what you can do to protect yourself, click here.

Space Committee Update/06.04.10

The Space Committee will be on a short hiatus and will reconvene when there space issues on the docket.

When there's news to report, you'll see it first!

Personnel Updates 06/03/10

Dylan Cooper has announced that he will leaving UITS for outside opportunities, with his last day being next Monday. Here is Dylan’s message: 
Many of you know that Monday, June 7 is my last day at UITS. I've greatly enjoyed my time here and the people in UITS have been a large part of that. I'll be celebrating my time here this Friday (June 4) at Gentle Ben's, starting around 4:30 pm. I would be happy if you can join me.

Good Luck Dylan - we will miss you!

Start Your Own Blog!

We have another new feature on the UITS Intranet that I'm very much looking forward to seeing in action! Groups and Blogs is a place where all of you can share with each other what projects you are working on, things you've learned, and accomplishments you've achieved.  Check it out! 

Groups can be formed around any department, team, or project, and members of that group can then use Create Intranet Page to make a post to that group with their latest news.

Gartner Webinar Schedule for this Summer

Weekly Webinar Series from Gartner – June 2010

Join us for one-hour sessions with Gartner analysts to discuss the key issues you face every day.

Our Weekly Webinar series delivers tactical advice that can impact the success or failure of your top initiatives. With emphasis on reducing costs, you will leave these sessions with specific actions you can take immediately.

Forward to a colleague for a taste of the value Gartner Research clients get on a daily basis.

News from the Space Planning Committee

Did you know that UITS has a Space Planning Committee? 

Latest BPOS News

The BPOS project is going full force with a large project team that includes representatives from the UITS divisions and NetManagers. Here's the latest news from the past week:

Communications Team Gets New Student Employees

On Tuesday, June 1st the UITS Communications and Marketing Team will get three new student employees to support our mission of providing excellent internal and external communications:
  • Becca Richards is a Ph.D. student in Rhetoric and the Teaching of English who'll be working on her dissertation this summer while helping us out with some technical writing tasks. She's an amazingly talented go-getter who'll be working on UITS News and PR pieces, our annual Strategic Plans, and the BPOS communication plan.
  • Eurice Gomez (you can call him Odie) is a second-year Visual Communications major. He'll be learning the ropes from our current graphic designer, Natasha Kolosowski, and then assuming our team's design responsibilities when Natasha moves to San Francisco later this summer.
  • Kathleen Cochran is taking online classes this summer to finish up her English degree at NAU. She'll be helping us with UITS News, intranet management, and general office duties.
Please come by and welcome our newest additions. They'll be sitting in 337 next to the candy bowl (hint hint)!

Personnel Updates 05/26/2010

·         The first day at UITS for Gayathri Athreya, Applications Systems Analyst/Developer, Senior, in Enterprise Applications, will be Tuesday, June 1st.   
·         After 31 - Wonderful Years…
It is with mixed emotions that we announce the retirement of Patricia Kemp, 24/7 IT Support Center client support contributor extraordinaire.  Patricia’s last day is June 11, 2010.

Patricia ’s career began at the University’s Computer Center back in June 1979 as a Data Entry Operator.  Patricia went on to hold several job titles throughout her career such as programmer, documentation specialist, support systems analyst and her current position as Information Technology Support Center Specialist.  There is no doubt during Patricia’s many years with our organization that she acquired a vast amount of knowledge and skills.  In 31 years of service Patricia’s unwavering dedication to providing exemplary client support has been widely recognized.    
Patricia has done a great job establishing positive working relationships with all campus constituents.  Her leadership, loyalty to the University of Arizona, and tireless energy will be greatly missed.
A farewell reception will be hosted and cake will be provided.  More information on the designated date, time, and location will be posted soon.  Please join us in thanking Patricia for 31 years of outstanding service to the University community and in wishing her well.  Here is to your retirement Patricia – when every day is Saturday!
·         Hariolf (Harry) Haefele, Applications Systems Analyst/Developer, Senior, in Enterprise Applications, will has let us know that he will joining the University’s iPlant initiative. His last day is May 28 -  Congratulations Harry and good luck in your new endeavors!

What the Passage of Prop 100 Means to UA and Arizona

You all know by now that Proposition 100 passed last Tuesday.   See what President  Shelton says about this in his video:

UITS PRIDE: UA's BPOS Project Makes The News!

Point of Pride: Check out MSN for breaking news on UA’s new eMail, Calendaring and Mobile Synchronization Project:

Proposition 100 Passes - No Other Updates

As you are likely aware, Proposition 100 was passed on Tuesday.   There has been no other news regarding the budget.

A Few Space Updates - Minor

The Space Team is working on some reconfigurations downstairs in Mosaic Room 104 to make the area more workable for consolidation of some of the HCM team members.   Mosaic will be providing the funding for this work.  
Cathy Bates will be moving to the ISO Office, room 207.   Room 316 will be used by the Enterprise Applications leadership team and others for planning and meeting space.

News from the DCIO - 05/23/2010

Thanks for returning to the DCIO News portion of our new Intranet Site! 
There are some updates in the following sections of the Intranet this week:

Derek Masseth will be the Executive Sponsor for the Space Team!

Derek Masseth will be the Executive Sponsor for the Space Team.   Derek will be working with the team after he returns from vacation next week.   We decided to make this change because Derek has some new exciting ideas about space usage and some team-building areas.   Additionally, Derek has the biggest staff in UITS and the most diverse use of space, so it seemed a good fit for him to be the Executive Sponsor.  

Personnel Updates 05/19/2010


·         Scott Martin, Systems Administrator, Senior, with the Mosaic Project, will be leaving us on Friday, May 28th  Please join me in wishing Scott the very best and thanking him for his service to the University.



·         Tommy Chang applied for and has been selected for the Environment Management Specialist in the Mosaic Environment Management Team.  Congratulations Tommy!   Tommy started with UITS in July of 2008.  Prior to joining UITS he worked for the University of Oklahoma Health Science Center working on their PeopleSoft Oracle databases.  His passion is working with Oracle technology.  A move to the Environment Team is very much in step with where he wants to go in his career.   His efforts in support of Pinnacle and AccPac will be missed, but he won’t be far away if those teams need his expertise.  Please know that we are actively planning to fill the gap created on those teams.

·         Cathy Bates will be assuming the role of Information Security Officer for the University of Arizona immediately.  Congratulations Cathy!   Cathy has deep information security experience and has a great passion for this work.  We wish Cathy the very best in her new role reporting to Michele Norin, CIO.

Cathy Bates to be UISO, Enterprise Applications Team to report to Liz Taylor

Over the course of the last two years, we have seen an ever increasing need for focus on information technology audits both in UITS and Mosaic.  Not only are the audits getting more complex and going deep in to our organization(s) but they cause us to change practices and policies in many ways.  In a world of increased threats to privacy and growing concerns around information technology practices and policies, we anticipate that these demands will continue to grow at a rapid pace.   The implementation

Personnel Updates 05/18/2010

  • Linda Flowers, Computer Operator, Senior has announced her retirement as of Friday, May 28th.   Congratulations to Linda who has 27 years of dedicated service at the University. Linda will be missed for her kind and wonderful customer service ways as well as her dedication to the job.   Thank you Linda and enjoy your retirement!
  • Ahmed Kashif, Database Specialist, Senior in the Environment Team since 2008, will be leaving us as of  Monday, May 31st.   Ahmed has played a key role in supporting the recent Mosaic go-live events and has been a wonderful mentor to other UITS staffers as they learned the Oracle database products. Thank you Ahmed and good luck in your next career move!

News from the DCIO - 05/16/2010

Welcome back to the news from the DCIO portion of our new Intranet Site! 
We continue to work on the site, and as I understand it, RSS Feeds are the newest addition and we are going to be trying  as some new ways for you to communicate to UITS and your own teams – so stay tuned. There are some updates in the following sections of the Intranet:

No News Is Good News and an Emergency Spend

·         There are no new developments in the budget area at this date, including no anticipated new cuts throughout the remainder of the Fiscal Year, pending the outcome of the vote on Tuesday of course, which could dramatically change the budget outlook.  

Environment Management and Database Services move to Infrastructure Services

Derek and Cathy posted this message on 05/10/2010:
Good Morning,
This note is meant to inform you of an organizational change in UITS.  As we move further toward the sustaining model for the Mosaic deliverables we are looking  to have the Mosaic Environment Management Team and the Legacy Database Team work more closely with the Systems and Networking teams.  As a result, the Environment team, led by Clinton and Sean, along with the Legacy Database team will be reporting to Brian Luceri in Infrastructure Services effective today. 

Personnel Updates

  • We said a sad farewell on 05/14/2010 to Danielle DeSorda as she leaves UITS Business Services to pursue a new life in Los Angeles after some time in Europe.   Danielle has been a student worker and then a temporary employee for UITS for over 4 years.   Wish Danielle good luck in finding her dream job in Hollywood!
  • Please send best wishes to Chris Stoecker as he starts a new life and career. Chris Stoecker’s bids us farewell from the 24/7. Chris began working for us as a student Tech Lead in the early days of OSCR and after graduation, continued on as a Career Staff member at the inception of the 24/7 IT Support Center. Chris has been a incredible employee and has made tremendous contributions to the success of the 24/7. He will be missed as a colleague and perhaps more profoundly, as a friend to every member of our staff. Chris’ last day was May 7, 2010.
  • We wish James Smith the very best of luck as he moves from our Kuali Rice Development Team to Indiana University.   James has been with the Kuali project for many years, first in FSO and then in UITS.   His talents and positive attitude will be missed here at the University of Arizona.   James’ last day was officially April 30, 2010.

ua.InfoSec Monthly Update May 2010

Sec-U-R-IT-y Tip

Backing Up Your Files: Loss of data can be devastating, especially if the information cannot be recovered or reproduced. Whether data is lost due to a physical disaster, virus, theft, or accidental deletion, the recovery of the data cannot be accomplished unless you have a plan in place. The need to back up important data to ensure its availability in the event of loss or theft cannot be overstated. Backup and recovery plans are essential not only for government and businesses but also for home users. Click here for the full read the full article. 

News from the DCIO - 04/30/2010

University of Arizona Financial System will be Kuali!!
I am really happy to report that yesterday, at the ABOR Technology Oversight Committee (ATOC), we gained agreement on implementing Kuali Financial Systems (KFS) at the University of Arizona. You may have thought that this was already a done deal, so a little background is in order.

Incident Command Process

The following is the presentation for UITS describing Incident Command best practices during IT-related events.

BPOS: A Major Project Gets Underway

The long-anticipated Microsoft Business Productivity Online Suite (BPOS) Project (formerly known as the Faculty/Staff email and calendaring replacement) is officially underway! Although final negotiations with Microsoft continue and ATOC (Arizona Technology Oversight Committee) approval is not expected until tomorrow afternoon, a large interdepartmental team lead by Julie Suess (Project Manager) and Derek Masseth (Project Director) kicked off the project last Tuesday.

News from the DCIO - 04/26/2010

Good Afternoon!
Welcome back to the news from the DCIO portion of our new Intranet Site! We heard some pretty positive feedback around the site, and as a result are looking to add some new features soon, such as RSS Feeds, etc. In the meantime, thanks for coming back to get the news for the week from my perspective!
Financial Audit 2009-10

Recently Completed Projects

SA Stabilization Incident Command: Congratulations to the amazing team of UITS and Mosaic staff led by Brian Luceri who worked late nights and weekends to get the Student Administration, Human Resources, and Business Intelligence environments humming along in time for class enrollment and payroll. By all accounts, registration was a quick and painless process for UA students. Good work!

Welcome to the UITS Staff Intranet!

Welcome to the new UITS internal webpage!

I am glad you found time to visit and hope you will come back often.  The context for the website is to improve communications - I am hoping that by creating a website that provides for quick, focused updates in specific areas, we will be able to get more information out, quicker and more consistently.  

I hope this will be your “go-to” source for the status of projects, profiles of new employees, notifications of space changes, updates on progress with our strategic initiatives, and any other news that affects us, our services, and our relationships with campus.

New postings to this page will appear on at least a weekly basis so that you can always feel up-to-date on what the Senior Leadership Team and your colleagues throughout the organization are working on. Whenever there is a new entry, expect a quick email notification with a link and then read the updates at your convenience. When there are special projects to spotlight, people that deserve kudos, or breaking news, expect to see additional postings during the week.

I hope you will contribute as well—your stories, questions, comments, and suggestions to make this page a valuable information and communications tool are always welcomed, so feel free to give back using the comment section.

And with that…click on the areas to the left to get status updates on personnel, budget, space and projects as they relate to our strategic initiatives!

Personnel News

      Please join me in welcoming our new newest staff members:
  • Michael Resnick, Systems Administrator,Principal within the Windows Systems group in Infrastructure Services (Infrastructure Development), who joined us on April 5th
  • Charles Steinke, Information Technology Support Center Specialist at the 24/7 Center in Frontline Services Support Services, whose first day was March 8th.
  • Amanda (Mandi) Soulliard was promoted to Systems Administrator, Senior within the Windows Systems group in Infrastructure Services (Infrastructure Development) on March 8th. Good job, Mandi!
  • Best wishes for future success to Sylvia Johnson, UA Security Information Officer, whose last day was March 8th.
  • Jill Rodgers, Buyer for UITS, whose last day was April 2nd will be sorely missed as she sails off to new endeavors.  Thank you Jill!

Acknowledgements go to  Narendra Phadke, Wayne Parker and Jim Redasky for the good work they have performed on the Security team.  They have helped establish the basis for user access for UAccess Employee and participated in the provisioning for the UAccess Student and UAccess Analytics rollouts.  These individuals have been put in lay-off status as we reorganize our Enterprise Applications Security Team under Laurel Wadlund.


Progress on Strategic Initiatives as of April 21, 2010

We have 7 strategic objectives at UITS: 

   1. Mosaic
   2. Network Master Plan
   3. Reliable and Sustainable email for Students
   4. Reliable and Sustainable eMail, Calendaring and Mobile Device sychronization for
       Faculty and Staff  (Also known as BPOS-Microsoft Business Productivity Online Suite)

   5. Security
   6. Operational Excellence: A Focus on Stability and Reliability of Core Services 
   7. Computing Master Plan

New Name! Same Great People!

The department formerly known as Equipment Services under the University Teaching Center is now a part of UITS. The department is changing its name to Classroom Technology Services, and is reporting to Karen Egertson in the Infrastructure Services division.

As Classroom Technology Services, the department will continue to provide classroom technology support to all University of Arizona faculty in this teaching environment, as well as the security and maintenance of the audiovisual equipment currently installed in the centrally scheduled classrooms.

UITS and Mosaic Recognized at 2010 Staff Awards for Excellence Awards

Tuesday's presentation of the 2010 UA Staff Awards for Excellence in the Grand Ballroom was a very proud moment for UITS and Mosaic! Front Line Services Senior Director Limell' Lawson and Mosaic's Business Intelligence Implementation Team were honored as recipients of the most prestigious award that the University bestows on staff members. Mosaic's Human Resources Project Implementation Team was a nominee for the Team Award.

Furlough Plan for 2010/11 Fiscal Year (Shelton/Hay memo)

To: Faculty, Staff and Appointed Professionals
From: Robert N. Shelton, President Meredith Hay, Executive Vice President and Provost
Subject: Furlough Plan for 2010/11 Fiscal Year

In response to the very difficult budget problems that confront our State, the Arizona Board of Regents issued a directive at their March meeting that each university reduce its General Fund salary budget expenditures by 2.75%.

Conference Rooms

I have good news to share with you regarding conference rooms.

Throughout the moves and shuffling, we’ve all felt the effects of the conference room shortage as we’ve tried to schedule meetings. We knew that both UITS and Mosaic needed to try something different.

Strategic Priorities, Core Services, Alignment of Resources and New Job Postings

Good Morning,

In a full staff meeting early last fall, we began talking about a need for the transformation of UITS—even with the budget cuts we knew were coming. You will recall that the vision (which remains the same) was clear:  Become the IT Partner of Choice for the University of Arizona by 2012. This vision included a focus on specific strategic priorities and aligning adequate resources around core services to build a foundation for excellence in both existing and new services.

Organizational Update: Budget Cut Clarifications

Good Morning –

I wrote to you on 12/11 describing the budget situation and our plans to address our approximately $850,000 cuts. Throughout the days that followed, I heard clearly (from many perspectives) that we did not provide enough information to ease your minds, or help you understand better what happened since October’s town hall. So I write to you today with the intent of clarifying our message and adding the details that the organization is seeking.

Budget Cuts Announcement

Good afternoon:

Last month, the Provost extended until December 11 our deadline for submitting a budget reflecting a 7% or approximately $838,000 cut. Since that time, the Senior Leadership team has drafted and revised several iterations of the budget, always mindful of our mission, now and in the future, and the resources needed to fulfill that mission.

UITS All-Staff Meeting, September 2009

Michele led an All-Staff Meeting for UITS employees. Presentations included: